Deaer Oliver,
Each component in a Synology storage solution is carefully engineered and tested to maintain data security and reliability. Based on customer support statistics over the past few years, the use of validated drives results in nearly 40% less storage-related issues and faster issue diagnostics and resolution.
By adhering to the Product Compatibility List, we can cut down significantly on variances introduced by unannounced manufacturing changes, firmware modifications, and other variances that are difficult for end-users and Synology to identify, much less track.
Over the past few years, Synology has steadily expanded its storage drive ecosystem, working with manufacturing partners to ensure a stable and consistent lineup of drives at different capacities and competitive price points. Synology intends to expand our offerings and is committed to maintaining long-term availability, which is unavailable with off-the-shelf options.
We understand that this may be a significant change for some of our customers and are working on ways to ease the transition. Synology is already working with our partners to create a more seamless purchasing experience while maintaining the initial sizing and post-install upgrade flexibility that DSM platforms are known for.
Best,
Jeffrey Huang