Dear customer,
In order to reduce the impact of your existed files, please perform the following steps so we could proceed the further actions afterwards.
1. Remove all disks and try to install DSM with Synology Assistant. The process will stop at a point where telnet port 23 is enabled.
2. Insert all disks back to DiskStation/RackStation while the power is still on.
3. Make sure port 23 of your DiskStation is accessible from Internet. (Port forwarding for port 23 must be set up properly.)
4. Provide your WAN IP or DDNS name to us.
5. Provide your password for admin account
Best regards...
PS:
Okay, ich habe das Problem nicht - zum Glück. Aber vielleicht nützen diese Zeilen jemandem.
In order to reduce the impact of your existed files, please perform the following steps so we could proceed the further actions afterwards.
1. Remove all disks and try to install DSM with Synology Assistant. The process will stop at a point where telnet port 23 is enabled.
2. Insert all disks back to DiskStation/RackStation while the power is still on.
3. Make sure port 23 of your DiskStation is accessible from Internet. (Port forwarding for port 23 must be set up properly.)
4. Provide your WAN IP or DDNS name to us.
5. Provide your password for admin account
Best regards...
PS:
Okay, ich habe das Problem nicht - zum Glück. Aber vielleicht nützen diese Zeilen jemandem.