DDNS Updater DDNS updater does not start

[Nicholas Chan]

I have a DS413 running DSM 4.2-3211

Installed Init 3rd Party package before installing DDNS updater package. After installation, DDNS updater always shows its status as "stopped". Even clicking on the "run" button just brings me to a blank window within DSM.

Attempting to click on the Init 3rdparty link http://192.168.xx.xx:5002 results in a timeout although its status in Package Centre is reported to be running.

Any advice?

 

[QTip]

You clicked "run" resp. "start" in package center or in ddns updater? Did you refreshed your browser cache? Did you restartet your DS? If init_3rdparty not installed correctly, it can have side effects for other 3rdparty apps.

If all failed please try to uninstall and install init_3rdparty again, perhaps in conjunction with a restart

 

[Nicholas Chan]

I clicked Package Center -> Installed -> DDNS updater and the status is "stopped". Clicked on "Action" and "run" but no result.

Yes cleared browser cache. Used another browser also.

Yes restarted the DS multiple times.

I uninstalled init_3rdparty and restarted the DS. Same result. DDNS updater still reports "stopped".

You clicked "run" resp. "start" in package center or in ddns updater? Did you refreshed your browser cache? Did you restartet your DS? If init_3rdparty not installed correctly, it can have side effects for other 3rdparty apps.

If all failed please try to uninstall and install init_3rdparty again, perhaps in conjunction with a restart

 

[QTip]

I clicked Package Center -> Installed -> DDNS updater and the status is "stopped". Clicked on "Action" and "run" but no result.

Yes cleared browser cache. Used another browser also.

Yes restarted the DS multiple times.

I uninstalled init_3rdparty and restarted the DS. Same result. DDNS updater still reports "stopped".

Have you installed init_3rdparty again and rebooted your ds? Can you than click the Init 3rdparty link without timeout? ddns updater can not start without a functional init_3rdparty.

 

[Nicholas Chan]

I have uninstalled init_3rdparty and rebooted.

I then reinstalled init_3rdparty and rebooted. After rebooting I attempted clicking the :5002 link but it still timeout. I then went into the firewall and added an all-allow rule for port 5002 but still does not work. In Package Manager, Init_3rdparty is shown to be running.

Have you installed init_3rdparty again and rebooted your ds? Can you than click the Init 3rdparty link without timeout? ddns updater can not start without a functional init_3rdparty.

 

[litfoo]

Hi guys,

Was there a resolution to this? I get the same behaviour as Nicholas.

I am persoanlly running DSM 4.3-3776

thanks,

litfoo

 

[Nicholas Chan]

Yes I have. I have also manually added the firewall rules to allow me to view the PHP info page but still the DDNS Updater does not work. Status is always shown as "stopped"

Have you installed init_3rdparty again and rebooted your ds? Can you than click the Init 3rdparty link without timeout? ddns updater can not start without a functional init_3rdparty.

 

[QTip]

The package "Perl" is also needed for the backend "ddclient", so pls install perl package if not yet done

 

[Nicholas Chan]

The package "Perl" is also needed for the backend "ddclient", so pls install perl package if not yet done

I installed the Perl package from Synology and now have some progress. Now the status is "running" but when I click on the DDNS Updater icon, the window opens up and gives me a 403 Forbidden error.

 

[QTip]

if you are not a administrator, pls login as administrator and add the user for the desired app in Control Panel - Application Privileges.

If you use a provider that allows updates only via ssl, then you need to install the iPKG perl + perl-IO-Socket-SSL.

Pls disable "Improve protection against cross-site request forgery attacks" in Control Panel - DSM Settings - Security. The next version of DDNS updater are able to run with this feature enabled

 

[litfoo]

The package "Perl" is also needed for the backend "ddclient", so pls install perl package if not yet done

I installed 'Perl' and it is working for me now thanks.

 

[Nicholas Chan]

I am an administrator. I also added another account within the Application Privileges and still get 403 errors.

I have also disabled Improve protection against cross-site request forgery attacks and is still gets 403 errors.

if you are not a administrator, pls login as administrator and add the user for the desired app in Control Panel - Application Privileges.

If you use a provider that allows updates only via ssl, then you need to install the iPKG perl + perl-IO-Socket-SSL.

Pls disable "Improve protection against cross-site request forgery attacks" in Control Panel - DSM Settings - Security. The next version of DDNS updater are able to run with this feature enabled

 

[QTip]

Did the other user logout and login after you disabled "Improve protection against cross-site request forgery attacks"? I test it with different browsers and it worked.

 

[litfoo]

I installed 'Perl' and it is working for me now thanks.

I think I spoke to soon.

When I launch DDNS Updater now, I get the '403 Forbidden' errors.

 

[QTip]

Which user will be used, admin or another?

 

[litfoo]

Which user will be used, admin or another?

Hi,

I always log into DSM as admin

 

[QTip]

Hi,

I always log into DSM as admin

Which DSM version is installed?
the only thing in my opinion and still can be a problem by you is the following:
If DSM 4.3-3776 then you have to disable "Improve protection against cross-site request forgery attacks" in Control Panel - DSM Settings - Security. The next version of DDNS updater are able to run with this feature enabled or you install the latest version 4.3-3776-2 in which the use of the function "Improve protection against cross-site request forgery attacks" for 3rdparty Apps has been fixed.

 

[litfoo]

Strange - I tried DDNS updater and it worked.

I then went to see what version of DSM I was using.

I was using DSM 4.3-3776 so updated to DSM 4.3-3776-2

Tried DDNS Updater and I get the '403 forbidden' error

and having '"Improve protection against cross-site request forgery attacks" in DSM 4.3-3776-2 does not seem to be making a difference - still get the 403 error

Please advise.

 

[QTip]

Really strange behavior...
what have you done after the first try to start ddns updater and before dsm update?

we checked:
- this is a php web app, cause you need Init_3rdparty to enable php for the system apache ... done
- you need at least perl package from synology to start and use ddclient...done
- the additional security check on start of the ddns updater require a user in the administrator group or a user which is enabled in "application privileges"...done

"Improve protection against cross-site request forgery attacks" can now be turned on, it no longer prevents the execution of 3rdparty apps.

I have really no more ideas how we can fix the issue