Hyper Backup Hyper Backup Fehler

[Editor]

Hallo zusammen,

Mein Hyper Backup gibt mir seit einigen Wochen einen Fehler aus, leider bin ich bisher nicht dahinter gekommen, was diesen Fehler auslöst:



Unter Protokoll steht das folgende:



Über die File-Station kann ich aber ganz gewohnt auf die Festplatte zugreifen, einen Festplattendefekt würde ich daher erstmal als eher unwahrscheinlich sehen.

Viele Grüße
Jonas

 

[Puppetmaster]

Unwahrscheinlich aber nicht unmöglich.

Kannst du die Sicherungsplatte ggf. an eine PC anschließen und dir die SMART Werte der Platte ansehen?
Disk I/O Error deutet ja schon auf Plattenprobleme hin.

 

[Editor]

Hi,

Ich lasse gerade eben unter Ubuntu einen SMART Test laufen:

smartctl 6.6 2016-05-31 r4324 [x86_64-linux-4.13.0-32-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda Green (AF)
Device Model:     ST2000DL003-9VT166
Serial Number:    5YD4TZE5
LU WWN Device Id: 5 000c50 03dea96c6
Firmware Version: CC32
User Capacity:    2.000.398.934.016 bytes [2,00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    5900 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 1.5 Gb/s)
Local Time is:    Fri Mar  9 12:01:52 2018 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 121)	The previous self-test completed having
					the read element of the test failed.
Total time to complete Offline 
data collection: 		(  612) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 335) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x30b7)	SCT Status supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   111   099   006    Pre-fail  Always       -       34337184
  3 Spin_Up_Time            0x0003   092   084   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   089   089   020    Old_age   Always       -       12087
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       568
  7 Seek_Error_Rate         0x000f   070   060   030    Pre-fail  Always       -       43053861451
  9 Power_On_Hours          0x0032   040   040   000    Old_age   Always       -       53401
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       851
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   099   099   000    Old_age   Always       -       1
190 Airflow_Temperature_Cel 0x0022   063   053   045    Old_age   Always       -       37 (Min/Max 37/40)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       56
193 Load_Cycle_Count        0x0032   094   094   000    Old_age   Always       -       12089
194 Temperature_Celsius     0x0022   037   047   000    Old_age   Always       -       37 (0 17 0 0 0)
195 Hardware_ECC_Recovered  0x001a   015   004   000    Old_age   Always       -       34337184
197 Current_Pending_Sector  0x0012   052   052   000    Old_age   Always       -       3936
198 Offline_Uncorrectable   0x0010   052   052   000    Old_age   Offline      -       3936
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       30716 (85 103 0)
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       3968553391
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       3819937961

SMART Error Log Version: 1
ATA Error Count: 2694 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 2694 occurred at disk power-on lifetime: 53401 hours (2225 days + 1 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 03 a8 ff ff ff 6f 00  31d+00:39:48.297  READ DMA EXT
  25 03 60 ff ff ff 6f 00  31d+00:39:48.295  READ DMA EXT
  25 03 08 ff ff ff 6f 00  31d+00:39:48.268  READ DMA EXT
  25 03 08 ff ff ff 6f 00  31d+00:39:48.268  READ DMA EXT
  25 03 08 ff ff ff 6f 00  31d+00:39:48.267  READ DMA EXT

Error 2693 occurred at disk power-on lifetime: 53383 hours (2224 days + 7 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 03 a8 ff ff ff 6f 00  30d+06:44:44.833  READ DMA EXT
  25 03 60 ff ff ff 6f 00  30d+06:44:44.831  READ DMA EXT
  25 03 68 ff ff ff 6f 00  30d+06:44:44.801  READ DMA EXT
  25 03 30 ff ff ff 6f 00  30d+06:44:44.799  READ DMA EXT
  25 03 18 ff ff ff 6f 00  30d+06:44:44.798  READ DMA EXT

Error 2692 occurred at disk power-on lifetime: 53304 hours (2221 days + 0 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 03 a8 ff ff ff 6f 00  27d+00:27:14.159  READ DMA EXT
  25 03 18 ff ff ff 6f 00  27d+00:27:14.128  READ DMA EXT
  25 03 e0 ff ff ff 6f 00  27d+00:27:14.124  READ DMA EXT
  25 03 68 ff ff ff 6f 00  27d+00:27:14.120  READ DMA EXT
  25 03 90 ff ff ff 6f 00  27d+00:27:14.105  READ DMA EXT

Error 2691 occurred at disk power-on lifetime: 53136 hours (2214 days + 0 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 03 28 ff ff ff 6f 00  20d+00:26:38.049  READ DMA EXT
  25 03 48 ff ff ff 6f 00  20d+00:26:34.693  READ DMA EXT
  25 03 08 ff ff ff 6f 00  20d+00:26:34.686  READ DMA EXT
  25 03 48 ff ff ff 6f 00  20d+00:26:34.679  READ DMA EXT
  25 03 f0 ff ff ff 6f 00  20d+00:26:34.553  READ DMA EXT

Error 2690 occurred at disk power-on lifetime: 53136 hours (2214 days + 0 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 03 48 ff ff ff 6f 00  20d+00:26:34.693  READ DMA EXT
  25 03 08 ff ff ff 6f 00  20d+00:26:34.686  READ DMA EXT
  25 03 48 ff ff ff 6f 00  20d+00:26:34.679  READ DMA EXT
  25 03 f0 ff ff ff 6f 00  20d+00:26:34.553  READ DMA EXT
  25 03 f0 ff ff ff 6f 00  20d+00:26:34.540  READ DMA EXT
[...]

Leider kenne ich mich nicht so wirklich hiermit aus. Wenn der Bereich " WHEN_FAILED" leer ist, ist das aber doch schon mal gut (?). Einzig die Fehler "READ DMA EXT" zeigt, dass es in der Vergangenheit wohl doch mal Fehler gab. Der ganze SMART-Test läuft wohl noch bis 17 Uhr, dann habe ich mehr Ergebnisse.

 

[Puppetmaster]

Den Test hätte es nicht gebraucht. Interessant sind die bis dato gesammelten einzelnen SMART Werte.

Ich kann die Werte da allerdings kaum glauben.

ID 1, Raw_Read_Error_Rate = 34337184

Wenn das stimmt, ist das nicht gut.

Auch ID 5 und ID 197, 198 sehen nicht gut aus.

Aufgrund dieser Werte würde ich die Platte austauschen.

 

[Editor]

Danke für deine Einschätzung!
Dann werde ich das machen

 

[dil88]

ID 1 ist für eine Seagate m.E. normal, aber die übrigen Werte, die Puppetmaster genannt hat, sehen imho nicht gut aus.

 

[Puppetmaster]

In der Tat, danke @dil, ich war der festen Überzeugung es handelt sich um eine WD.
Naja, das beruhigt mich dann doch jetzt.

Es bleibt aber bei den schlechten Werten, auch wenn ID1 da jetzt nicht objektiv bewertet werden kann.

 

[Fusion]

ID 1 ist soweit in Ordnung für eine Seagate.
Alleine ID 5, 197, 198 würden mich die Platte aber eher gestern als morgen tauschen lassen.
Mit 6 Jahren wenigstens ein respektables Alter erreicht.

 

[Editor]

Festplatte wurde soeben ausgetauscht

Vielen Dank an Euch alle nochmal für den sehr schnellen und guten Support!