DDNS Updater gray page, no GUI

[kevincw01]

I am using DSM 5.0 and I followed the advice to install the beta init 3rd party 1.7 and DDNS 1.27-001. I also installed Perl and perl ssl. When I ope nthe DDNS updater app, I get a gray window. I tried clearing my cache, restarting my browser, using a different browser, reinstalling the apps and rebooting the NAS, with no change. I am using a DSM413. Your help is appreciated.

 

[kevincw01]

I am using DSM 5.0 and I followed the advice to install the beta init 3rd party 1.7 and DDNS 1.27-001. I also installed Perl and perl ssl. When I ope nthe DDNS updater app, I get a gray window. I tried clearing my cache, restarting my browser, using a different browser, reinstalling the apps and rebooting the NAS, with no change. I am using a DSM413. Your help is appreciated.

Ich bin mit DSM 5.0 und ich folgte dem Rat, die Beta init 3. Partei 1,7 und 1,27 bis 001 DDNS installieren. Ich habe auch Perl und Perl-ssl installiert. Wenn ich nDie DDNS Updater App OPE, bekomme ich eine graue Fenster. Ich habe versucht, meinen Cache löschen, Neustart mein Browser, mit einem anderen Browser, eine Neuinstallation der Anwendungen und dem Neustart des NAS, ohne Änderung. Ich bin mit einem DSM413. Ihre Hilfe ist willkommen.

 

[Frogman]

I am using DSM 5.0 and I followed the advice to install the beta init 3rd party 1.7 and DDNS 1.27-001.

First of all you should update DSM and Init 3rdparty to the latest versions - this is DSM-5.0 4458 Update 2, Init 3rdparty 1.7-002.
After that maybe you should test the attached DDNS updater 1.27 (which was the latest version before the current 1.27-001)? If this one works you can try an update to the 1.27-001.

 

[kevincw01]

hello, i should have been more specific. I am already running dsm 5.0 4458 update 2 and init 3rdparty 1.7-002. I manually installed ddnsupdater 1.2.7 that you attached above and it worked! thank you for your help.

 

[Frogman]

pleasure

And sorry, that i saw your post too late - so you felt constrained to use Google Translate...

 

[kevincw01]

Synology updated Perl (5.18.1-0012) and now DDNS Updater will not start. Instead of a gray page, it shows "loading". I tried a restart of the system, re-install of DDNS Updater 1.27 and also upgrade to 1.27-001 (still gray page) with no changes. Anything I can do to troubleshoot?

Synology aktualisiert Perl (5.18.1-0012) und jetzt DDNS-Updater startet nicht. Statt einer grauen Seite zeigt es "loading". Ich habe versucht, einen Neustart des Systems, Re-Installation von DDNS Updater 1.27 und auch ein Upgrade auf 1,27 bis 001 (Seite noch grau) ohne Änderungen. Alles, was ich tun kann, um zu überprüfen?

 

[QTip]

install Google Chrome
open DSM page and login
press CTRL + SHIFT + J, a console on the bottom of Chrome will open
select the button "console" in the top button bar of this console if not selected
clear the console with the "STOP" sign on the left side under the button bar
start DDNS updater and look for errors in the console (written in red), if any post this here

 

[kevincw01]

this morning I logged in again and it works fine. I'm not sure what was stopping it before but it appears to be fixed. If it has a problem again I'll use google chrome to troubleshoot.

 

[millerim]

Apologies in advance for the English reply...

I'm having the same problem with the DDNS Updater GUI showing a blank grey page. I captured the Console log as you suggested, posted below:

Uncaught SyntaxError: Unexpected token ; ddnsupdater.php:117
Uncaught ReferenceError: dsmversion is not defined ddnsupdater.js:24
init ddnsupdater.js:24
(anonymous function) ddnsupdater.js:1810
(anonymous function) ext-all.js:21
b ext-all.js:21

Thanks in advance for your help!

 

[QTip]

Hi,

have you cleared your browser cache, have you manually edited the ddclient.conf, is Init_3rdparty running correct?

otherwise one or more files could have the wrong permissions, i need additional informations.
Please login via telnet or ssh with user root and password from admin and provide me the output of the following commands:

• /bin/ls -lAghL /var/packages/ddnsupdater/target
• /bin/ls -lAghL /var/packages/ddnsupdater/target/include
• /bin/ls -lAgh /tmp/cache/ddclient

Post the results here separated with

 tags (toolbar symbol #).

 

[millerim]

I resolved the issue by uninstalling, reinstalling, rebooting, and reconfiguring. Before doing so I noticed that the package service was stopped and would not restart. I imagine that accounts for the console errors. Perhaps this occurred during a DSM update. If it happens again I will follow the procedure above. Thanks!

 

[QTip]

ok, you managed it, nevertheless very suspect.

 

[Rodsen]

Hi QTip,

I'm having the same symptoms as described above. I'm having a DS214 running DSM 5.0-4528 Update 1.

I followed the steps, and installed the Perl package from the Synology Package Center. I then installed Init_3rdparty ver. 1.7-002 and ddnsupdater ver. 1.27-002. I mistakenly tried to run the ddnsupdater from Safari. When I do so, I only see the raw PHP code. So, I continued searching for answers and found a page describing that I needed "ddclient" and "perl-io-socket-ssl" (link) installed, and for that I would need IPKG installed (link). But, nothing helped - Safari wouldn't show the DDNS updater.

Finally, I found one of your posts stating "use Google Chrome", and so I did. Now, I have the issue that I get a "grey screen", my DDNS updater will not go into "running" mode, and despite DDNS updater won't run, I tried to open the Synology "Main Menu", and that's where getting "grey screen". I have tried re-installing both Init_3rdparty and DDNS updater.

Opening the Chrome Developer Console tells me:

"Unexpected token" -> ddnsupdater.php:135
"dmsversion is not defined" -> ddnsupdater.js:24

##########################################
### /bin/ls -lAghL /var/packages/ddnsupdater/target
##########################################

drwxrwxr-- 3 root 4.0K Oct 30 22:56 .helptoc
-rwxrwxrwx 1 root 10.3K May 10 17:26 CHANGELOG
-rwxrwxrwx 1 root 35.2K Jan 23 2014 LICENSE
-rwxrwxrwx 1 root 17.6K Dec 26 2013 LICENSEV2
-rwxrwxrwx 1 root 2.1K Jan 5 2014 S99ddnsupdater.sh
-rwxrwxrwx 1 root 33 May 10 15:33 VERSION
-rwxrwxrwx 1 root 210 Oct 8 2010 application.cfg
-rwxrwxrwx 1 root 435 Sep 25 2012 config
-rwxrwxr-- 1 root 275.0K Oct 30 23:13 ddclient
-rw------- 1 root 507 Jan 6 2014 ddclient.conf
-rwxrwxr-- 1 root 7.8K Apr 14 2014 ddnscmd.sh
-rw-rw-r-- 1 root 9.1K May 10 16:51 ddnsupdater.php
drwxrwxr-- 2 root 4.0K Apr 2 2010 desktop
drwxrwxr-- 5 root 4.0K Apr 2 2010 extjs
drwxrwxrwx 4 root 4.0K Nov 14 2013 extras
-rwxrwxrwx 1 root 1.1K Oct 9 2010 favicon.ico
drwxrwxr-- 5 root 4.0K Oct 30 22:56 help
-rwxrwxrwx 1 root 1.9K Mar 1 2014 helptoc.conf
drwxrwxr-- 2 root 4.0K Apr 2 2010 images
drwxrwxr-- 2 root 4.0K Apr 2 2010 include
-rwxrwxrwx 1 root 783 Feb 8 2014 index.conf
drwxrwxrwx 3 root 4.0K Mar 1 2014 indexdb
drwxrwxrwx 3 root 4.0K Dec 14 2013 lib
drwxrwxr-- 2 root 4.0K Apr 2 2010 scripts
drwxrwxr-- 5 root 4.0K Aug 10 2013 texts
drwxrwxr-- 2 root 4.0K Oct 30 22:57 tmp

##########################################
### /bin/ls -lAghL /var/packages/ddnsupdater/target/include
##########################################

-rwxrwxr-- 1 root 1.5K Feb 28 2014 auth.php
-rwxrwxr-- 1 root 2.7K Apr 5 2014 backup.php
-rwxrwxr-- 1 root 2.5K Feb 4 2011 clean_cache.php
-rwxrwxr-- 1 root 1.6K Feb 16 2014 config.php
-rwxrwxr-- 1 root 1.6K Apr 13 2014 control.php
-rwxrwxr-- 1 root 5.0K Feb 25 2014 force_update.php
-rwxrwxr-- 1 root 2.7K Feb 25 2014 get_confglobal.php
-rwxrwxr-- 1 root 3.9K Feb 25 2014 get_data.php
-rwxrwxr-- 1 root 5.8K Dec 14 2013 get_provider.php
-rwxrwxr-- 1 root 7.9K Feb 25 2014 get_status.php
-rwxrwxr-- 1 root 3.7K Feb 25 2014 put_confglobal.php
-rwxrwxr-- 1 root 9.9K Feb 25 2014 put_data.php
-rwxrwxr-- 1 root 1.8K Feb 25 2014 read_logfile.php
-rwxrwxr-- 1 root 4.0K Apr 29 2012 read_write_config.php

##########################################
### /bin/ls -lAgh /tmp/cache/ddclient
##########################################
-rw------- 1 root 507 Oct 30 23:09 ddclient.conf



Kind regards
Jakob

 

[QTip]

I mistakenly tried to run the ddnsupdater from Safari. When I do so, I only see the raw PHP code.

Thats not a result of using Safari, check if Init_3rdparty ver. 1.7-002 runs properly and clean browser cache. If all correct and even no gui, try to restart your diskstation.

So, I continued searching for answers and found a page describing that I needed "ddclient" and "perl-io-socket-ssl" (link) installed, and for that I would need IPKG installed (link). But, nothing helped - Safari wouldn't show the DDNS updater.

ddclient are part of DDNS updater, you don't need it separately, pls remove the ipkg ddclient to prevent side effects. perl-io-socket-ssl are only neccessary, if you want to use ssl connections to your ddns provider, but then perl must also be installed via ipkg. The primary task is that DDNS updater shows his gui.

Finally, I found one of your posts stating "use Google Chrome", and so I did. Now, I have the issue that I get a "grey screen", my DDNS updater will not go into "running" mode, and despite DDNS updater won't run, I tried to open the Synology "Main Menu", and that's where getting "grey screen". I have tried re-installing both Init_3rdparty and DDNS updater.

"use Google Chrome" is required only in the context of debugging, you don't need it to run DDNS updater. All modern Browser could display the DDNS updater gui, if no other problems e.g. Init_3rdparty occur.

Opening the Chrome Developer Console tells me:

"Unexpected token" -> ddnsupdater.php:135
"dmsversion is not defined" -> ddnsupdater.js:24

It looks simular to millerim's error, at first pls remove ipkg ddclient and fix/do the other things i wrote above.

 

[Rodsen]

Thanks QTip,

I had already removed the ddclient, but after reading your post I uninstalled Init_3rdparty and ddns_updater. Then I checked if everything was gone, and realised my system had two instances of Perl installed. One working and one not working, and it was the latter that was recognized as "Perl". I uninstalled the one from the Synology Package Center GUI and the other manually. Then checked whether my system was clean, and re-installed the necessary apps step by step. I needed to reboot after installing Init_3rdparty, but I'm able to but run ddns-updater and see the GUI.

Kind regards
Jakob

 

[Rodsen]

Just for the record.

I need SSL because I'm using GratisDNS.dk. Thus, "perl-io-socket-ssl" is obligatory for me. The is an issue is because I cannot use this SSL together with the Synology Perl. And the IPKG Perl doesn't work with my DS214 DSM 5.xxx. So, I'll need to look for a work-around.

Kind regards
Jakob